How to raise a concern
Anyone - service users, carers, employers or the general public can make a complaint about a registered social care worker. A concern about a social care worker’s conduct may come to our attention through the press or news reports. We could also be notified by the police or the courts if a social care worker has been arrested or convicted.
We will investigate a complaint about specific behaviour by a registered social care worker which does not meet the standards set out in the NISCC Code of Practice for Social Care Workers. If you have concerns about a worker who is not yet registered with the NISCC, you should still contact the NISCC Conduct Manager (Tel: 028 9041 7600) for advice. Your concerns will be investigated and the social care worker will be informed. Any relevant information will be referred to when the person is applying to the NISCC for registration.
NISCC cannot investigate general employment issues such as sickness, timekeeping or matters relating to the level of service offered. Concerns about the level or quality of a social care service should be directed to the social care organisation responsible for providing the service, or to the Regulation and Quality Improvement Authority which regulates and reviews social care services in Northern Ireland.
This section contains leaflets and guidance materials on how to contact the NISCC if you are concerned about a social care worker’s conduct.
Downloadable documents ...
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